1.Guests are required to pay the total room price upon arrival.
2.All guests are required to submit their ID or passport to check-in at the hotel.
3.Our check-in time is at 3:00 p.m. in the afternoon.
4.For guests who arrive early, you can leave suitcases and baggage at guest storage.
5.We accept cash and all types of credit cards.
6.To ensure credit card transaction safety, guests must be the persons who check in the hotel.
1.Please return your room key and all items borrowed to the front desk when checking out.
2.Please notify the front desk, if you would like to extend your stay.
3.Our check-out time is at 12 noon.
4.If you require a late check-out, there’s an additional fee of NT400 per hour.
5.Guests may leave suitcases and baggage at the guest storage.
1.All promotions and special discounts are non-refundable.
2.Regular Cancelation Policy:
※Cancelations made 10-13 days prior to the date of arrival will incur a 30% charge.
※Cancelations made 7-9 days prior to the date of arrival will incur a 50% charge.
※Cancelations made 2-3 days prior to the date of arrival will incur a 70% charge.
※Cancelations made 1 day prior to the date of arrival will incur a 80% charge.
※Cancelations made on the day of arrival will incur a 100% charge.
※Cancelations require an additional transfer fee of NT100.
3.Cancelation policy for the high season and holidays:
※Cancelations made 30 or more days prior to the date of arrival will incur a 10% charge.
※Cancelations made 15 to 29 days prior to the date of arrival will incur a 2 nights charge.
※Cancelations made less than 15 days prior to the date of arrival will incur a 100% charge.
4.Cancelations over uncontrollable crisis, such as earthquake or typhoon, please call +8862-2594-3901.
1.To change your booking, please call +8862-2594-3901 or e-mail us at
[email protected] and provide the following information:
A.Guest’s Full Name
B.Original Arrival Date
C.Confirmation Code
1.If you are allergic or have any special dietary concerns, please let us know upon arrival.
2.In order to reserve a suite, one must provide a deposit, which is NT1000 per room per night.
3.For those who did not book directly with our hotel, such as through another online booking website, please contact the booking website concerning any issues.