高鐵飯店聯票訂票規則
Charges
※The special hotel package will include the benefits of 20% off to adult tickets of standard car and business car with reserved seating when the hotel room is reserved so the advance deposits for hotel reservation and the full payment of the discounted High Speed Rail ticket fare will be charged concurrently.
※「Concession ticket」(including ticket for senior person, disabled ticket and child ticket) may enjoy the same 50% of discounts as the ticketing system in High Speed Rail stations.
Disclaimer / Exemption
※The dates, scheduled time periods and train numbers of the round-trip HSR ticket set booked for each of our customers shall depend on the HSR system display and our system cannot assure that the seats reserved by our system for each order are necessarily consecutive numbers or in the same train.
※The time schedule and seat reservation will follow the rules of Taiwan High Speed Rail system so it’s not guaranteed to reserve the seat requested in the purchase order during the peak hours.
※The special High Speed Rail ticket reserved in this package will be completed all the related operations, i.e. ticketing, seat reservation, change train schedule (for the non-issued ticket only) or cancellation of room reservation (hotel reservation and High Speed Rail ticket should be cancelled together) in the hotel reservation system.
Booking / Reservation Notes
※The HSR coupon is a pre-booking ticket. Any deal will not be accepted unless a seat is reserved. Thus, the HSR ticket will be void if the seat is not reserved within the time limit. Please consult with the hotel staff for the detailed rules of refunding said ticket.
※The station at the region of the hotel located must be included, either in arrival or departure trip. The ticket reserved can be one way trip or the round trip (arrival and departure trip package) as「standard car」,「business car」with reserved seating or「concession ticket」(including ticket for senior person, disabled ticket and child ticket).
※The purchased ticketing date can be【check-in date (including one day ahead)】and【check-out date (including) and next day】.
※The quota of special tickets with 20% off will be the same as the number of the persons accommodated in the room in addition to the required concession tickets, including child ticket, ticket for senior person and disabled ticket.
※Seat reservation for the round trip ticket package will follow the general ticketing regulations of the High Speed Rail to start from 28 days until 60 minutes ahead of the reserved train schedule. (Before the upcoming special holidays, High Speed Rail may open the early bird reservation; please refer to the information of the special holidays’ definition on the official website of High Speed Rail). For the seats on May 1st, the seat reservation will start from 12:00 of April 4th (the actual seat reservation beginning time will follow the setting of Taiwan High Speed Rail system). If the hotel reservation date is 28 days ahead of the trip, 20% off discounted ticket can be available for purchase but the seat reservation will need to be completed in the hotel system while the indicated seat reservation being activated by the High Speed Rail (the special hotel package can provide the ticket with discount but the actual seating is not guaranteed in the hotel reservation system and the actual seat reservation will be confirmed by following the regulations of High Speed Rail ticketing system).
※The business car of the trips from Nangang to Banqiao, Nangang to Taipei and Banqiao to Taipei is not included in the special package.
Ticket issuing
※Please visit the ticketing points of Taiwan High Speed Rail or the convenient stores with the Kiosk setting for ticket issuing（Please be reminded to have the ticket issued 30 minutes before the trip and even earlier during the holidays or peak hours）. The processing fee is required (NT$10 of charge by each ticket and NT$20 for a round trip ticket package) when the ticket is issued in the convenient stores.
Cancellation and change of rules for the purchase of high-speed rail packages
※ Cancellation of HSR part：
Regarding the HSR ticket included in the HSR coupon bought via the hotel online room reservation service, it is necessary to return said ticket in accordance with the following three circumstances as necessary：
1.No seat reserved with no ticket claimed: A personal online cancellation one day prior to the check-in date of the room booked by entering the room reservation system and the order query as necessary is available. The ticket return and refund standards depend on the rules made by Taiwan High Speed Rail and respective contracted hotels.
2.If you have reserved your seat and have not picked up your ticket: Please enter the hotel reservation system 30 minutes before the departure of the high-speed train (the time specified by the Taiwan high-speed rail, please consider the operation in advance), log in to the order query, and cancel online. Overtime will not be accepted. After completing the refund, please contact the hotel for related fare refund information.
3.The seat reserved with the ticket claimed: It is necessary for the customer having claimed the HSR ticket to return it at the ticketing window of any HSR station in person (requiring a refund fee of NT$ 20 per ticket). It is necessary for the customer having claimed the HSR ticket at the convenience store to return it at the original one where the ticket is claimed (requiring a refund fee of NT$ 20 per ticket additionally).
※ Cancellation of the order：
1.No seat reserved with no ticket claimed: A personal online cancellation on any day prior to the check-in date of the room booked by entering the room reservation system and the order query as necessary is available.
2.If you have reserved a seat and have not collected your ticket: Please enter the hotel reservation system 30 minutes before the departure of the high-speed train (the time specified by the Taiwan high-speed rail, please consider the operation in advance), log in to the order query, and cancel online. Overtime will not be accepted.
3.The seat reserved with the ticket claimed: It is necessary for the customer having claimed the HSR ticket to return it at the ticketing window of any HSR station in person at least 30 minutes prior to the depart time point. As obtaining the ticket return proof issued by THSR, the customer shall send such proof to the hotel via FAX for the hotel staff to cancel the room booked. In the event of the online cancellation of the room booked, it is necessary for the customer to reserve the seats and claim the tickets of the round-trip set and return the preceding tickets at the ticketing window of any HSR station in person (requiring a refund fee of NT$ 20 per ticket). In 30 minutes after the tickets return finished, a personal online cancellation of the room booked by entering the room reservation system and the order cancellation as necessary is available. (It is necessary for the customer having claimed the HSR ticket at the convenience store to return it at the original one where the ticket is claimed and a refund fee of NT$ 20 per ticket additionally is required.)
※ Change ticket：
If you’d like to change the ticket, including postponing and schedule change, please proceed as the following steps,
1.Tickets have not yet been collected: Please log in to the system with the order number and password 30 minutes before the departure of the high-speed train (the time specified by the Taiwan high-speed rail, please consider the operation in advance), and you can redeem the seat. Overtime will not be accepted.
2.Ticket issued: If the High Speed Rail ticket purchased through the special package is issued, the issued ticket can not be changed or canceled on line. Therefore, the passenger should bring the ticket to the counter of High Speed Rail for the required change process no less than 30 minutes before the train schedule. Please be aware of the train schedule and complete the ticket issuing earlier as the ticket fare will not be refunded due to personally delayed ticket issuing process.
High Speed Rail TGo member notice
※The passengers would like to purchase the High Speed Rail ticket on the alliance hotel reservation system may input personal membership account of High Speed Rail or personal ID to obtain the bonus points.
※Please check the correctness of the input by yourself. If you fail to join the membership, do not fill in or input incorrectly, you will not be able to get tired or re-enroll the points afterwards.
※Please refer to the member area of the Taiwan High Speed Rail website for details on joining members and related points. /a>.
Preferential Notes
※Child fare:The child fare is available to children at the age under 12 years old and children not achieving 115 cm without occupying any seat require no ticketing, but it is necessary for an adult or a passenger with the full fare to escort them where each passenger can only escort 2 children each time. It is necessary for children exceeding 150 cm under the age of 12 years old or exceeding 115 cm under the age of 6 years old to display personal identity certificates without request.
※Senior fare：The senior fare is available to the ROC citizens achieving the age of 65 years old and plus on the day of boarding the HSR train with the valid identity certificates displayed at the ticketing window.
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Priority fare：The priority fare is available to both the ROC citizens with either disability manuals or disability certificates and one of their essential companions (it is necessary for the disability certificate to mark “Domestic Public Transport Tools” in the “Essential Companion Preferential Measures” on the back side thereof explicitly for one companion to enjoy 50% discount of the full fare). If the preceding companion is a foreigner, the name and ID number of the passenger with disability shall be registered in the passenger information. The priority seat reservation service is unavailable in our system currently. It is necessary for anyone in need of the preceding service to call the HSR customer hotline: 4066-3000 (4266-3000 for Miaoli calls, 4666-3000 for Taitung and Kinmen calls, 02-4066-3000 for Mazu calls and domestic mobile phone calls, +886-2-4066-3000 for overseas calls. They are all toll numbers that are charged by the standard common urban call, mobile call and international call rates. Business hours: 06:00-24:00) or just purchase the HSR ticket and pay the priority fare at the ticketing window of any HSR station in person.
Concerning the Personal Information Protection Act
Thank you for using the services provided by the HSR coupon project (the Project in short).In terms of the provisions prescribed by paragraph 1 of article 8 of the Personal Information Protection Act (the Act in short) that are made to secure ample protection of personal profile, privacy and rights and interests of users, as you have read our Concerning the Personal Information Protection Act and thus agree with it, this shows that you are willing to exercise your right to agree granted by law via the e-file means that is both legally effective and equivalent to a consent in writings.Please leave this page if you disagree with the foregoing.Please contact the hotel staff directly if you just require common room reservation services without needing HSR ticketing.
(The specifics below are the statements required to be marked explicitly by the hotel to you in compliance with the Act. DO read them carefully and mindfully.)
一、
Why your personal profile is collected: / Aim of collection：
The behaviors concerning provision of the short-term or temporary lodging services in addition to HSR ticketing included in the HSR coupon pertain to the aim of collection in the Project.
二、
Which category of your personal profile is collected: / Class of collection：
It is necessary to collect your personal identity (including your Chinese and English names, ID No., passport No., gender and order No.) and trait (e.g. your birth date and nationality) profile to meet the THSR reservation and inspection requirements.
三、
The period, area, subject and method of using your personal profile: / Term, zone, party and means of employment：
1. Period: The duration required by the Project to utilize and reserve the data.
2. Area: Your personal profile will be used in Taiwan only.
3. Subject: The hotels and THSR entered into the contract of the Project.
4. Method: The e-files, hard copies, or any automatic or non-automatic means.
四、
In terms of the provisions prescribed by article 3 of the Act, it is feasible for you to exercise the following rights to reserve your personal profile in the Project：
1. Query or view via request
2. Copy fabricated via request
3. Supplementation or amendment via request
4. Halt of collection, treatment or employment via request
5. Deletion via request
If you exercise the right of 4 or 5 in the preceding paragraph, your suitability or utility of this Project may be discontinued.
The Hotel reserves the right to amend any terms in Concerning the Project.
